Case study

ORONA’s most successful elevator distributor and leader in Bulgaria, harnesses Havelock for proactive problem detection and resolution

company
Uniken
Industry
Appliances, Passenger elevators
Company size
70+ employees
Office locations
Sofia
Production facilities
Bulgaria

Uniken, established in 1990, has made a name for itself as a leader in Bulgaria’s passenger elevator market. With a commitment to high-quality service, innovative technologies, and safety, Uniken has consistently been at the forefront of the industry. As a valued part of the Orona family and one of its most successful distributors, Uniken has over 30 years of industry expertise and a strong commitment to environmental responsibility.

However, despite its successes, Uniken has faced some bumps along the road. The team’s heavy reliance on Excel for planning and managing tasks was slowing them down, particularly when handling a large number of projects. It was a functional, but not an optimal solution for a company dealing with such a high volume of complex projects.

Being an industry front-runner, Uniken juggles numerous dynamic projects daily. Despite their leadership, they faced the recurrent issue of late problem detection when the problems had already escalated.

Excel, although functional, led to problems like lack of centralized communication, difficulty in information retrieval, and delays in acquiring real-time project
status. Prioritization of daily activity of each team member was also a struggle, as well as the coordination with numerous subcontractors.

Early warnings on potential problems have always been crucial for our business. With Havelock, we’ve made a significant stride forward – now all potential problems are channeled to decision-makers instead of them having to seek them out.

Uniken CEO
Nikolay Marinkov
CEO

WORKING WITH HAVELOCK CAN BE LIKENED TO SMOOTHLY CRUISING DOWN A GERMAN AUTOBAHN RATHER THAN NAVIGATING THROUGH A BUSY MUMBAI CROSSROAD.

To fully comprehend the transformative effect of Havelock, picture it as the offspring of an unmatched product management methodology and a user-friendly software interface. Havelock’s methodology-driven approach doesn’t just mirror your existing workflow; instead, it gently guides you towards improved practices, mitigating potential errors.

Havelock’s step-by-step approach directly confronts Uniken’s challenges head-on, ensuring potential issues are identified and dealt with right from the get-go. This is made possible by its dynamic planning methodology that doesn’t allow project managers to proceed to the next milestone without successfully completing the previous one. This guarantees issues are resolved before they snowball into major problems.

What’s more, Havelock’s platform equips Uniken with centralized communication, a real-time notification system, and comprehensive project management
capabilities, all under one roof. This not only enables prompt problem resolution but also ensures everyone stays on the same page regarding the company’s objectives. The introduction of centralized communication has successfully
reduced information clutter and fostered collaboration across departments.

Working with Havelock can be likened to smoothly cruising down a German autobahn rather than navigating through a busy Mumbai crossroad. Havelock efficiently guides the team, making project management a swift and streamlined process.

Some results

0%
surge in timely task completion, boosting productivity
0%
increase in order handling, signifying efficient processes and better customer service
0%
reduction of meetings, freeing up time for strategic initiatives and critical tasks